1. Order Cancellation

Orders can be cancelled before preparation or dispatch begins. Once processed or dispatched, cancellations are no longer permitted.

2. Refunds & Returns

If you receive damaged, incorrect, or incomplete items, report it immediately to support with relevant proof.

• Approved refunds are credited back within 5–7 business days to the original payment source.
• Cash on Delivery (COD) refunds are settled via bank transfer or store credit.

3. Support Assistance

For refund queries, contact our support team at support@sogdly.com.